The Typing Agent team has been made aware that users are seeing degraded service or receiving error messages when attempting to use the service. Typing Agent is currently investigating the issue and hopes to have it resolved no later the 1 pm PST. please check back here for more updates as they become available.
Resolved: This issue was confirmed resolved aroun 1500 PST
Update 9:45 am: Progress issue has been fixed. Dev's are working on resolving any affected students.
Typing Agent staff have received reports and have tested an issue with world progression. Students are finishing a world and the next world will not unlock. If you are experiencing this issue please contact support and let them know you are experiencing the world progression issue. We should have an update shortly and our developers are actively addressing it.
At 12:24pm PST some users may have experienced an issue
connecting. Our engineers quickly identified the issue and resolved. If you
continue to experience issues connecting please contact email@example.com
Typing Agent engineers are investigating a possible compatibility issue with older Apple iPad not being able to open and run Typing Agent software. Engineers have confirmed that iPad from 2014 and newer are not affected. If you are experiencing this issue you are encouraged to open a support ticket and provide the following information:
Typing Agent staff are currently working on a capability update to accommodate older model iPads. Please note that any product not supported by the original manufacture will have limited support from Typing Agent. This is due to the security risk and compatibility issues older not updated devices can pose.
Users have reported issues with logging into Typing Agent via the Clever portal. Support engineers are working on identifying the issue and hope to have resolution shortly.
0600 PST 3/1/2019:
Support has identified the issue causing the log in issues and will have a fixed deployed ASAP to resolve this issue.
1000 PST 3/1/2019
Engineers have deployed the fix to the live servers and this issue should now be resolved. If you are still having issues logging into TA via Clever please contact support.
Support personnel have been informed that administrators are not able to create new Staff users in Typing Agent 5.
At this time CSV file uploads are unaffected and do allow the creation of new staff users. If you need assistance creating a new staff member please contact support.
An issue was found when a teacher or administrator deletes a student. The license usage would not reflect the deleted student. Support has implemented a temporary fix to allow a teacher or administrator to add new students. Typing Agent engineering teams are currently addressing this issue and hope to have it resolved shortly.
UPDATE: as of 01-11-2019 the button has been added but a bug was discovered with it. When a student clicks on the practice button it replays the video instead of taking them to the K2 Mountain. The engineering team is working on a solution.
It has been brought to the attention of our support team that at the end of the K2 Mountain curriculum after the Yeti celebration users do not have any options to proceed back to the home screen or to the mountain. Our development team is currently working on the implementation of a button that will bring students back to the mountain for additional practice opportunities. Workaround: Please have your students use the bottom right "phone home" button to return to K2 Mountain to continue practicing. (92)
During the Winter break Typing Agent developers performed many updates. After users returned to the program we where made aware of a few issues:
1. When completing any world or scheduled test the screen would go white and not allow progression. Our engineers and support team identified and resolved the issue as of 11:00 AM PST 1-2-2019
2. Some progress form certain clients has been reported as lost. Support staff have found most occurrences of reported status lost was due to a bug fix. Support found a bug that allowed students to progress through lessons without meeting requirements. once the requirement issue was fixed anyone who progressed was taken back to the missing requirement for work. this appeared to users as lost progress. once a user completed the required lesson there progress was returned to normal.
An issue with the print student ID cards button was found that caused the printed screen to appear blank.
Our game servers experienced slow loading and some logins were prevented.
Support staff are investigating a possible issue with Scheduled testing. Reports are indicating when a school administrator issues a test that the test is going to the entire district and not just the school. Support staff are working to replicate the issue and request any school who experiences the issue please provide the following information:
Typing Agent staff have located and resolved the issue. Staff are still working on some fixes with issues regarding teachers seeing other schools in their district when viewing the progress of a scheduled test.
An issue occurred that is preventing students from being able to progress past end of unit tests in the K-3 + Keyboarding Foundations curriculum. Our staff have identified the cause of the problem and hope to have the issue resolved by 4/19/2019 4 am PST. Any customer that has been identified as experiencing this issue will receive an update by tomorrow morning with an ETA if the problem is still ongoing. We hope to have this resolved as soon as possible.
Typing Agent staff discovered a potential error with the end of year reset function. To prevent any issues we have limited the functionality to single schools. District administrators can still perform the reset function by selecting a single school and select the option on the fly out menu. We are working on a resolution and expect one to be in place shortly.
Users may have experienced a slow or freezing user interface this morning. Typing Agent staff identified the issue and have made adjustments to ensure server stability.
Changes made: End of year account resets can be queued during high utilization times and performed that night.
This issue has been resolved.