Resolved: 4.7.22 9:35am PST
Some customers have reported a 1030 error in certain curriculums. Our engineers are working to resolve this. In the meantime, some have found that refreshing the page and clearing the cache can act as a temporary remedy.
Some customers are experiencing issues completing our typingagent.com webforms. We have isolated the issue and our developers are actively working to resolve it. Please write to us at email@example.com should you have any questions.
Our engineers have been working on an issue for the new year reset for districts that may cause some data to linger. Some schools were deleted through the course of the year and had students that are active during the new school year. We are addressing this issue and will be implementing a fix by Sept 2nd or sooner to delete this data so all your students are starting fresh for the 2021 -22 school year. Thank you for your patience.
While most iPad users are having a great experience, we are getting reports that some students are having difficulties with Typing Agent using their iPads with external keyboards. This is the result of recent Apple updates that are breaking previous Apple settings. Since each keyboard behaves differently, it may be that you need to change keyboard settings. Our developers are actively working on this issue and will have a solution shortly until then here is what we suggest:
1. Scroll down to the bottom where it says, "Change how the keys respond on an external keyboard".
2. Increase the Key Repeat interval to Fastest. If that doesn't work, try some other keyboard settings like Slow Keys. Taking steps like these will find what the commands are that will work with the your iPad and keyboards as there are many of varieties.
If you are experiencing issues with the spacebars, here is a link to the Apple Community of engineers where they are discussing this issue and quick fixes for it until Apple gets it sorted out: https://developer.apple.com/
Essentially, you can do 1 of 2 things:
If you try this and none of these solutions work, please email firstname.lastname@example.org and provide us with the following information:
We have been experiencing some intermittent issues with our multi-player games loading. Our developers are aware of the issue and actively working toward a resolution. Please direct students to our other games during this time.
This has been resolved
Due to the large demand placed on the server from schools wanting to try Yeti Academy, we are reconfiguring the auto transfer feature from TA to Yeti Academy to optimize and balance server load. We have removed the blue Yeti Academy bar from the TA School Admin dashboard until reconfiguration is complete. Auto transfer functionality for schools to try Yeti Academy should resume on 2.29.2021.
K-2 Freezing Fix - The reported freezing of the K-2 Keyboarding Foundations lessons has been resolved by our developer team. Your students can now type away without having to refresh their browsers or log out and in to do their keyboarding activities.
An issue was found when a teachers or administrator deletes a student, the license usage would not reflect the deleted student. Support has implemented a temporary fix to allow teachers and administrators to add new students. Typing Agent engineering teams are currently addressing this issue and hope to have it resolved shortly. Resolved as of 1/10/2019
During the Winter break Typing Agent developers performed many updates. After users returned to the program we where made aware of a few issues:
1. When completing any world or scheduled test the screen would go white and not allow progression. Our engineers and support team identified and resolved the issue as of 11:00 AM PST 1-2-2019
2. Some progress form certain clients has been reported as lost. Support staff is currently working with affected clients to discover the root cause.
This has been resolved as of 01/14/2019
UPDATE: as of 01-11-2019 the button has been added but a bug was discovered with it. When a student clicks on the practice button it replays the video instead of taking them to the mountain. The engineering team is working on a solution.
It has been brought to the attention of our support team that at the end of the K2 Mountain curriculum after the Yeti celebration users do not have any options to proceed back to the home screen or to the mountain. Our development team is currently working on the implementation of a button that will bring students back to the mountain for additional practice opportunities. Workaround: Please have your students use the bottom right "phone home" button to return to K2 Mountain to continue practicing. (92)
An issue with the print student ID cards button was found that caused the printed screen to appear blank. This issue has been resolved.
Our game servers experienced slow loading and some logins were prevented. This issue was resolved as of 14:26PM PST 08/25/18