An issue was found when a teachers or administrator deletes a student, the license usage would not reflect the deleted student. Support has implemented a temporary fix to allow teachers and administrators to add new students. Typing Agent engineering teams are currently addressing this issue and hope to have it resolved shortly. Resolved as of 1/10/2019
This has been resolved as of 01/14/2019
UPDATE: as of 01-11-2019 the button has been added but a bug was discovered with it. When a student clicks on the practice button it replays the video instead of taking them to the mountain. The engineering team is working on a solution.
It has been brought to the attention of our support team that at the end of the K2 Mountain curriculum after the Yeti celebration users do not have any options to proceed back to the home screen or to the mountain. Our development team is currently working on the implementation of a button that will bring students back to the mountain for additional practice opportunities. Workaround: Please have your students use the bottom right "phone home" button to return to K2 Mountain to continue practicing. (92)
During the Winter break Typing Agent developers performed many updates. After users returned to the program we where made aware of a few issues:
1. When completing any world or scheduled test the screen would go white and not allow progression. Our engineers and support team identified and resolved the issue as of 11:00 AM PST 1-2-2019
2. Some progress form certain clients has been reported as lost. Support staff have found most occurrences of reported status lost was due to a bug fix. Support found a bug that allowed students to progress through lessons without meeting requirements. once the requirement issue was fixed anyone who progressed was taken back to the missing requirement for work. this appeared to users as lost progress. once a user completed the required lesson there progress was returned to normal.
An issue with the print student ID cards button was found that caused the printed screen to appear blank. This issue has been resolved.
Our game servers experienced slow loading and some logins were prevented. This issue was resolved as of 14:26PM PST 08/25/18